Frequently Asked Questions
Find answers to common questions about Genesis Systems, WaterCube products, connectivity, and shipping.
General
About Genesis Systems
Company overview, mission, and global presence.
What is the mission and vision of Genesis Systems?
Genesis Systems aims to sustainably solve water scarcity by addressing the water–food–energy nexus through innovation and scalable water generation technologies.
What is WaterCube?
WaterCube is an advanced, modular water generation system that produces clean, sustainable water anywhere it’s needed — for homes, businesses, and entire communities.
What industries does Genesis Systems serve?
Genesis Systems serves a diverse range of industries and regions, including residential, commercial, humanitarian, government, and military sectors.
Has the company received any awards or recognition for innovation?
Genesis Systems has received over 25 international awards recognizing the innovation and impact of its WaterCube technology.
WaterCube
Product Information
Learn about WaterCube models, technology, and performance.
How does Genesis Systems' WaterCube technology work?
WaterCube® units extract water from humidity in the air, purify it through advanced UV and micron-level filtration, and store it for safe, on-demand drinking.
What are the main differences between the WaterCube 10, 100, and 1000?
The WaterCube 10 produces 10+ gallons of water per day and is designed for mobility and versatility. The WaterCube 100 produces 120+ gallons per day for residential and commercial use. The WaterCube 1000 produces 1000+ gallons per day for industrial and community-scale projects.
What energy sources can power WaterCube products?
All WaterCube systems are power agnostic — they can run on traditional outlets, car batteries, generators, or solar power. Power requirements vary by model.
Do WaterCube products work in all environments?
WaterCube performance is optimized around 80°F (26°C) and 60% relative humidity. Minimum operating temperature is 56°F. Output will vary depending on climate and environmental conditions.
User Experience
Mobile App & Connectivity
Using the WaterCube app, managing IoT features, and monitoring your system.
Does WaterCube have mobile app or IoT connectivity?
Yes! All WaterCube systems include built-in IoT connectivity and can be paired with the WaterCube mobile app to monitor performance, view water production and power consumption, and receive system alerts or filter change notifications in real time.
What can I control from the WaterCube app?
The WaterCube app allows you to view system metrics, track daily water output, monitor energy usage, check filter status, and receive important system alerts. Some models also support remote control features for scheduling and power management.
How does WaterCube connect to the internet?
WaterCube systems connect via Wi-Fi and automatically sync with the Genesis Systems cloud platform. Once connected, users can view live data, diagnostics, and performance insights through the app.