Privacy Policy
Customer Privacy Notice
Your privacy is and will always be enormously important to us. Our Privacy Notice is designed to provide transparency into our data practices in a format that is easy to read and navigate. Please read the sections below to understand how we collect, use, share, and safeguard your information in order to offer you the most seamless unit and user experience imaginable.
Information We May Collect
We may collect three main types of information related to you or your use of our products and services:
- Information from or about you
- Information from or about your Genesis Systems unit
- Depending on the Genesis Systems products and services you request, own, or use, not all of these types of information may be applicable to you.
When You Interact With Us Before Purchase
When you visit our website, attend a Genesis Systems event, or contact us with questions or for product information (in person, online, telephone, or email), we may collect a variety of information from or about you, your unit, your company or employer, or from third parties. For example, data we collect may include:
- Contact information like your name, address, and email
- Communications such as phone calls, emails, or form submissions
- Technical details like browser type, IP address, or region to help us optimize performance
- Information from public databases, partners, installers, or social media platforms
Information From or About You
When you interact with Genesis Systems, we may collect certain information from or about you to help us provide services, communicate effectively, and optimize your overall experience.
| Categories of Data | Description | Purpose |
|---|---|---|
| Contact Information | Your name, address, region, email, phone number, contact preference | To communicate with you, process your request, and provide products or services |
| Communications or Interactions | Your requests for information, calls, emails, in-person communications, tours, newsletters, and Genesis Systems events | To communicate with you, confirm eligibility, and provide products or services |
| Network Activity Information & Analytics | Your unit model, browser type, operating system, region, weather, IP address, pixel tags, cookies | Optimize website and app performance, and water and/or CO₂ production analytics |
We may also receive information about you from sources such as public databases, joint marketing partners, certified installers, affiliates and business partners, and social media platforms. Additionally, when you visit our website, we may use cookies, pixel tags, analytics tools, and other similar third-party technologies to help provide and optimize your experience.
Cookies
Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, pages visited, language preferences, and other web traffic data. We, and our service providers, use this information for security purposes, to facilitate online navigation, to display information more effectively, and to personalize your experience.
We also gather statistical information about website usage in order to continually improve design and functionality. These cookies are necessary for the provision of our services.
Cookies
Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, pages visited, language preferences, and other web traffic data. We, and our service providers, use the information for security purposes, to facilitate online navigation, to display information more effectively, and to personalize your experience.
We also gather statistical information about website usage in order to continually improve design and functionality. These cookies are necessary for the provision of our services.
Pixel Tags & Similar Technologies
Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some digital services to, for example, track the click-through action of communications. This means we are able to tell whether an email has been opened, so that we may determine the success of a particular campaign, and compile statistics about usage of the digital services and response rates.
If you prefer not to allow this function, you may choose not to click text or graphic links in the email communication you receive from us, or unsubscribe from such communications in their entirety.
When You Are a Genesis Systems Customer
If you are a Genesis Systems unit or service owner, we may also collect other information from or about you, your Genesis Systems unit, or from third parties. We may collect such information either through remote access or in person (for example, during a service appointment). Depending on which of our products and services you request or use, not all of these types of information may be applicable to you.
Genesis Systems Account
Customers who purchase certain Genesis Systems products may also create a Genesis Systems Account, which is hosted on our website. You can access your account to update your information at any time (for example: limited warranty registration online). The information contained in your account includes:
- Status of your order
- Customer registration information
- Warranty and other documentation for your Genesis Systems products
- Payment method information
- General product information (unit identification number, serial numbers, service plan information, connectivity packages), financing agreements, and similar details.
Information From or About You
| Categories of Data | Description | Purpose |
|---|---|---|
| Order Information | Your purchase details, order agreement, trade-in information, and other pre-delivery documents such as driver’s license or government identification | To fulfill your request for products and services |
| Financial Information | Your payment method, bank account number, credit card details, financing, lease, or credit application information | To process your payment for the product or service purchased |
| Customer Support Activity | Customer interactions, dates, resolutions, freight services, customs clearance, etc. | To provide customer service and technical support |
Diagnostic Data
Genesis Systems uses diagnostic logs to keep our products and services up to date, troubleshoot or debug problems, and make continuous improvements. We aim to collect the minimum level of diagnostic data necessary to help keep your unit reliable, secure, and operating normally.
Diagnostics may include details about unit configuration, firmware, energy use, electronic systems state, and other system-to-system data used to identify bugs and conduct technical evaluations. On specific events, we use diagnostic logs as basic error information to help determine whether the problems experienced can be addressed by an immediate or future software release.
How We May Use Your Information
We may use the information we collect to:
- Communicate with you
- Fulfill our products and services
- Improve and enhance development of our products and services
This includes contacting you to advise you of important safety-related information, notifying you of product recalls, presenting products and offers tailored to you, or responding to your inquiries and fulfilling your requests for product information, Genesis Systems updates, and other events.
Sharing Your Information
We may share information with:
- Our service providers, business partners, and affiliates
- Third parties you authorize
- Other third parties as required by law
We limit how, and with whom, we share your personal data. Examples of when we may share your information include payment processing, order fulfillment, product installation, customer service, marketing, financing, service or repair, and other similar services.
Information From or About You
| Categories of Data | Description | Purpose |
|---|---|---|
| Contact Information | Your name, address, region, email, phone number, contact preference | To communicate with you, process your request, and provide products or services |
| Communications or Interactions | Your requests for information, calls, emails, in-person communications, tours, newsletters, Genesis Systems events | To communicate with you, confirm eligibility, and provide products or services |
| Network Activity Information | Your device model, browser type, operating system, region, IP address, pixel tags, cookies | Optimize website and app performance, and analytics |
Website Linkages
As users explore www.genesissystems.com they may encounter linkages to other Genesis Systems and non–Genesis Systems websites. Users are advised that as links are selected, they may encounter different features and experiences that may have different privacy notices and processes not associated with our website.
Choice & Transparency
We enable you to obtain access and control the data that we collect, use, and share. Through device permissions, in-app settings, communication preferences, your Genesis Systems Account, and unit data sharing controls — you are in full control even when it comes to your data.
Privacy Questions
For privacy questions or comments, to opt out from certain services, or to submit a data privacy request, please contact us.
Email: support@genesissystems.com
Phone: (877) 692-8375